Returns & Exchanges


We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 30-day returns policy.

Orders that have been made on the ShoesVB website can only be returned via our online return request form below.

Please read the following information carefully before proceeding.



RETURNS CHECKLIST

ShoesVB will accept product returns for an exchange or refund provided that all of the following conditions are met:

  • Unworn and unused with the original tags attached
  • In the original branded undamaged shoebox
  • Within 30 days of purchase
  • Purchase was made on this website

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).

**In order to maintain such competitive pricing, we are unable to pay for return postage. Therefore return postage is the buyers' responsibility with the exception of returns due to a genuine manufacturing fault.**

EXCHANGES

We can exchange the returned item for a new item of the same or lesser value. If the new item is of a lesser value the difference will be refunded via the original payment method.

Unfortunately, we are unable to exchange returns for items that are at a higher value than the original price paid; in these instances, a refund will be issued and a new order can be placed.

REFUNDS

Refunds will be handled as follows:

  • Will be issued using the same method as the original purchase
  • Credited to the same account your payment came from
  • Processed within 7 business days of receiving the return at our warehouse
  • During peak periods refunds may take 10 business days
  • Once processed, the time for funds to appear in your account will depend on your card issuer
  • International customs duties and sales taxes are not refunded for shipments outside Australia

RETURNS METHOD

  • Returns must include a valid proof of purchase of postage
  • Returned items within the same order should be packed together
  • If you decide at a later date to return additional items from the same order, you’ll need to cover the cost of return postage
  • Orders made online must be returned via the online return request form below

*IMPORTANT*

We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.

Our returns policy does not affect your statutory rights.

Please click the button below to complete the return request form:

For further assistance with your return or exchange please call our Returns Team on +61 3 8797 2144 or email us at info@shoesvb.com