The returns process will need to be initiated within 30 days from the date the products were shipped to you.

Your ShoesVB order will include a returns form and address label. If you do not have these documents enclosed please download here or contact our ShoesVB Customer Support team, and they will provide you with returns information.

We recommend the use of an insured parcel service for returns. Please retain proof of postage as ShoesVB cannot issue refunds for items we do not receive.

If the return is due to a fault or mistake with your order, please contact our Customer Support team immediately. Where necessary, ShoesVB will reimburse the cost of the return postage.

*For full returns and exchange process, please visit Returns & Exchange