COVID-19 SHIPPING AND DELIVERY UPDATES:
*PLEASE NOTE THAT SHIPPING IS TAKING AN ADDITIONAL 7-14 BUSINESS DAYS (ON TOP OF REGULAR SHIPPING TIMES) DUE TO COVID RELATED STAFF SHORTAGES AND DELIVERY DELAYS.
Current COVID-19 impacts
AUSTRALIAN SHIPPING RATES
FREE STANDARD DELIVERY (ORDERS OVER $100 AUD)
- Free for orders over $100 AUD
- Flat rate $9.95 AUD for orders below $100 AUD
- Please allow up to 7 to 10 business days for delivery.
- Tracking details are supplied within your dispatch email.
INTERNATIONAL POSTAGE RATES
STANDARD INTERNATIONAL - (Delivery to New Zealand, Hong Kong and Singapore only)
FLAT RATE POSTAGE
Up to $199.9 AUD: 13 AUD
$200 AUD - $299.99 AUD: 18 AUD
$300 AUD - $399.99 AUD: 24 AUD
$400 AUD - $499.99 AUD: 30 AUD
$500 AUD - $999.9 AUD: 36 AUD
Contact us for shipping rates on larger orders.
*Please check out our Shipping & Delivery for latest shipment information, and don't hesitate to Contact us if you have more questions.
The returns process will need to be initiated within 30 days from the date the products were shipped to you.
Your ShoesVB order will include a returns form and address label. If you do not have these documents enclosed please download here or contact our ShoesVB Customer Support team, and they will provide you with returns information.
We recommend the use of an insured parcel service for returns. Please retain proof of postage as ShoesVB cannot issue refunds for items we do not receive.
If the return is due to a fault or mistake with your order, please contact our Customer Support team immediately. Where necessary, ShoesVB will reimburse the cost of the return postage.
*For full returns and exchange process, please visit Returns & Exchange